In case that you have claimed a refund at downtown VAT refund point, please contact as follows

• REFUND POINTS: Counter Service at 7-eleven (Bangkok night Plaza Branch,  Yaowarat Branch @ China Town, Lido Branch @ Siam Square,  Icon Siam Branch and Rangnam 6 Branch)

Please contact :  CounterService Co., Ltd. 
House No. 119, Tara Building, 4-6 Floor,
Soi Sathon 5, South Sathon Rd., 
Thungmahamek, Sathon, Bangkok 10120 

E-mail: cscrteam@remove-thiscounterservice.co.th
Tel: (+66) 2-726-7788
Office Hour: Mon-Fri, 08.30 a.m. - 06.00 p.m.